About ITS
ITS Help Desk
https://rsccd.edu/helpdesk
itshelpdesk@rsccd.edu
714-564-HELP (4357) Extension 0
ITS Mission Statement
Information Technology Services provides leadership and planning for the effective and strategic use of educational technologies in alignment with academic and administrative missions for Rancho Santiago Community College District.
In support of this mission, we will:
- Partner with stakeholders to understand the information technology needs of faculty, staff, and students
- Provide secure, reliable, and integrated technology solutions
- Demonstrate technical and operational excellence through a commitment to professionalism, solution assessment, and continuous improvement in both existing and emerging technologies
Core Values: Drive and guide the ITS department as we serve RSCCD. As members of ITS, we are committed to:
- Collaboration: We are dedicated to a constructive, team-oriented environment, gathering varied perspectives, sharing knowledge, and building effective partnerships with key stakeholders
- Continuous Improvement: We strive for operational excellence through the on-going development and evaluation of resources, processes and solutions across the entire organization
- Innovation: We encourage creative and critical thinking in the development of technology services and solutions
- People: We listen to, respect, and care for faculty, staff, students, and one another, both professionally and personally
- Service: We strive to provide excellent service by being consistent, agile, reliable, and accessible to all
- Transparency: We leverage open communications and thoughtful business processes to be accountable in our interactions and our work
The ITS Management Team:
| Name | Title | Responsibility Area |
|---|---|---|
|
Jesse Gonzalez |
Assistant Vice Chancellor of Information Technology Services |
Information Technology Services Department |
|
Ron Gonzalves |
Director Academic & End User Support Services |
Academic & End User Support Services - SAC & CEC |
|
Kimberly Perna |
Director Academic & End User Support Services |
Academic & End User Support Services - SCC & OEC |
|
Dane Clacken |
Director Technology Infrastructure and Support Services |
Technology Infrastructure and Support Services |
|
Adam Howard |
Director of Enterprise Applications Services |
Enterprise Applications Services |
|
Pajseu Lochungvu |
Manager, Enterprise Applications Services |
Enterprise Applications Services |
* The ITS department provides comprehensive technology support to student services, academic programs, and administrative services throughout the district, colleges, and continuing education centers.