ITS Services

Develop effective system in deploying, maintaining and monitoring classroom equipment and software.
Provide site licensed operating system and business application software.
Install instructional software and equipment for faculty.
Provide technical expertise of hardware/software specifications to colleges that meet district standards and instructional requirements.
Develop system and maintain instructional inventory of hardware and software.
Provide technical assistance to faculty, staff, and students on an as needed basis.
Procure and maintain college computers and printers.
Collaborate with Media Systems department to support classrooms.

Develop effective system in deploying, maintaining and monitoring classroom equipment
and software.
Provide site licensed operating system and business application software.
Install instructional software and equipment for faculty.
Provide technical expertise of hardware/software specifications to colleges that meet district standards and instructional requirements.
Develop system and maintain instructional inventory of hardware and software.
Provide technical assistance to faculty, staff, and students on an as needed basis.
Procure and maintain college computers and printers.
Collaborate with Media Systems department to support classrooms.

Provide technical support for network and campus technicians as necessary to resolve problems.
Monitor the performance of systems, services and processes to maintain system stability.
Develop, document and implement standards and procedures related to application administration.
Act as technical liaison between campus and district departments for evaluating technology solutions based on strategic initiatives and needs.
Provide project implementation and post implementation support for applications and enhancements to existing systems.
Manage Enterprise Resource Planning (ERP) System modules, upgrades and requirements.
Evaluate and integrate third party vendor functionality into ERP.
Provide State and Federal reporting systems and services.
Maintain multiple data sources for reporting and analytical needs including the Institutional Research data warehouse.

Function as the central point of contact for all technical issues, requests, questions and concerns for faculty and staff for all campus locations.
Distributing and assigning all incoming issues, requests, questions and concerns to the appropriate ITS team members for resolution.
Providing first level technical support to all faculty and staff.

Host and maintain application servers.
Host and maintain enterprise storage systems.
Design, implement and maintain network and infrastructure equipment.
Develop strategies to manage network growth and internet bandwidth usage.
Develop mechanisms that provide a safe and reliable network (e.g.firewalls, antivirus, intrusion systems).
Perform backups of enterprise data.
Maintain telecommunication system.
Maintain physical cable plant.
Support video surveillance.
Maintain wireless network.

Manage and integrate Enterprise Web Content Management System(ECM).
Coordinate Web Content Management System upgrades
Support the needs for web application development on public and employee-only websites.
Coordinate institutional district websites branding and functionality implementation.
Deliver interactive web design prototype services for Intranet and public websites.
Provide ECM support for enterprise wide web solutions.
Conduct SharePoint training sessions for web publishers.
Provide web content layout and functionality planning services.
Maintain supporting services for District Economic Development websites.
Maintain on going communication with colleges governing committees as it relates to their websites.