Student Technology Help
Welcome to the Student Help Desk Resource Center
Students can reach out to the Student Help Desk for assistance with IT-related issues, login problems, and other technology concerns. Our goal is to ensure you have the support you need to succeed in your academic journey.
Santiago Canyon College Students
Common Issues
Below are frequently asked questions by Rancho Santiago students.
Student Email & Microsoft Office in the Cloud
MFA is like an extra lock for your student login. It helps keep everyone at Rancho Santiago safe from hackers and other online threats.
MFA does not affect your Canvas or Self-Service login.
MFA is only enforced when accessing your student email at https://outlook.office.com and when you log into Microsoft Office365 at www.office.com. If you don't use these, you don't need to set up MFA yet.
Select this link to view the writtenMFA Guide for students
Select this link to view the Video Guide for "How to set up Microsoft Authenticator app and a backup method."
For assistance, please contact the Student Help Desk using the contact information listed in our FAQ on "Who can help me with MFA?"
You can reach out to the Student Help Desk if you need assistance.