Single Sign-On FAQs

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Single SignOn

See our Frequently Asked Questions (FAQs) below if you're having issues with your Single sign-on (SSO) account.

Need to make a password change?

Go to rsccd.edu/changepassword to create a new password.
Go to rsccd.edu/resetpassword to reset your password or retrieve your username.

Can't find what you're looking for here?

If you need help with Multi-factor authentication, see our Multi-Factor Authentication (MFA) FAQs.
If you're getting locked out of your account, please see our Account Lockout Troubleshooting guide.
If you're looking for help with your password, see our Password Troubleshooting FAQs.

What is Single Sign-On (SSO)? How will SSO benefit me?

Single Sign-On (SSO) means you will only need one email address and one password to access most of your District or College-related resources. You will not need to store (or remember) different login information for different accounts.

I am receiving an error saying "Incorrect user ID or password. Type the correct user ID and password, and try again."

First, let's make sure we have your correct username.

Go to the Password Reset page and use “Retrieve User Name." This will show you your District email address, which is also your Single Sign-on username.
If you're a student, your username might look like this: ab12345@student.sac.edu or ab12345@student.sccollege.edu. Please note that sometimes, students get a "Welcome" email from the school, and the username in that email might end with @student.sac.edu or @student.sccollege.edu. If one doesn't work, try the other.
If you're a teacher or staff member, your username is your employee email address. It might look like this: LastName_FirstName@sac.edu, LastName_FirstName@sccollege.edu or LastName_FirstName@rsccd.edu.

Next, you might need to reset your password.

Go to the Password Reset page and use "Reset Password" to reset your password.
After you've reset your password, you should get an email at your personal email address. This will come from HelpDesk@rsccd.edu, and the subject line will say "RSCCD Password-Reset." If you can't find this email, please look in your Junk or Spam folder.
One thing to remember is that you need to have a personal email address on file with us to get the password reset email. You can check with SAC Admissions & Records or SCC Admissions & Records (if you're a student) or People & Culture / Human Resources (if you're an employee) to make sure they have your correct personal email.
Students who need help can contact the SAC Student Help Desk or SCC Student Help Desk. Teachers or staff members can contact the ITS Help Desk (Employees Only).

Please also reference our Single sign-on password troubleshooting guide in case you're having trouble with retrieving the username or resetting the password.

New Students

To receive your Single Sign-On username, you first need to apply for enrollment at the college. Once you've applied, the college will send a "Welcome" email with your username to the personal email address you provided on your application.

If you haven't applied yet, you can use the following links to do so:

For Santa Ana College (SAC), go to the Admission to College page.
For Santiago Canyon College (SCC), click on Apply Now.

If you've already applied but aren't sure about the status of your application or haven't received your username, please reach out to Admissions and Records. You can contact them at the following links:

For Santa Ana College (SAC), go to SAC Admissions & Records.
For Santiago Canyon College (SCC), go to SCC Admissions & Records.

If you're a new student and just got your "Welcome" email from Admissions and Records, but can't log in yet, don't worry. Sometimes, you get this email before your account is fully set up.

Try waiting for about 2 to 3 hours after you get the "Welcome" email. This gives some extra time for your account to get ready.

If you still can't log in after waiting, please reach out to ITS Help Desk. They can help check what's happening with your account.

To access Outlook and Office 365, you must be an active student who is registered and enrolled for classes in the current semester.

If you're a newly registered or returning student, it's recommended to wait until 2 weeks before the start of the semester before trying to access these services. For more detailed information, you can refer to the RSCCD Student Email Instructions.

Please note that if you're inactive for 2 semesters, your student email address will become inactive and you will lose access to your student mailbox and the ability to download the Office 365 software suite.

If you're encountering this error when trying to log into Canvas, it usually means that you're not registered for a class in the current semester, or are still waitlisted.

After registering for a class, there might also be a slight delay before your login becomes active in Canvas. If this happens, it's recommended to wait a few hours and then try logging into Canvas again.

For further guidance on student planning and class registration using the Self-Service portal, you can refer to the following guides:

For Santa Ana College (SAC), go to Student Self-Service
For Santiago Canyon College (SCC), go to Student Online Education Plan

General Student Questions

The following applications for students use SSO authentication.

Login Portal	SSO Login Guide
Canvas	Canvas Login Guide
Self-Service	Self-Service Login Guide
GlobalFAS (via Self-Service)	GlobalFAS (via Self Service) Login Guide
Microsoft Office 365 (and Student Email)	RSCCD Student Email Instructions

If you are a current Santa Ana College (SAC) or Santiago Canyon College (SCC) student, you can register for classes at SAC through Self-Service. You will then be granted a single sign-on username and password you can use to login to our college resources.

If you are enrolling through California Virtual Campus (CVC) from another college, please see the page for CVC-OEI Student Resources. In general, students from other colleges taking CVC courses with SAC or SCC would login using the home campus login credentials.

If you have general questions about the CVC program, please contact Admissions & Records.

For Santa Ana College (SAC), go to SAC Admissions & Records.
For Santiago Canyon College (SCC), go to SCC Admissions & Records.

We encourage students to reach out to the Student Help Desk for assistance.

SAC - Student Help Desk
SCC - Student Help Desk

You will need your District employee email address and the password associated with your employee login.

e.g., LastName_FirstName@sac.edu,
LastName_FirstName@sccollege.edu or
LastName_FirstName@rsccd.edu

Please go to the Password Reset page and use “Retrieve User Name" function to retrieve your employee email address. This is the same as your Single Sign-On username.

Please also reference our Single sign-on password troubleshooting guide in case you're having trouble retrieving the username or resetting the password.

If you have forgotten your password, need to reset your password, or need to create a new password, go to the Password Reset page.

Please also reference our Single sign-on password troubleshooting guide in case you're having trouble retrieving the username or resetting the password.

The following applications for staff and faculty use SSO authentication.

Login Portal	SSO Login Guide
Canvas	Canvas Login Guide
Self-Service	Self-Service Login Guide
Colleague UI	Colleague UI Login Guide
Microsoft Office 365	Microsoft Office365 Home Use for Faculty & Staff Guide
Adobe Creative Cloud	Adobe Creative Cloud Home Use for Faculty & Staff

Faculty and Staff are encouraged to contact the ITS Help Desk.

If you are an active employee, your employee email takes precedence over the student email. You can also have only one email account active at a time. When it comes to Single Sign-On, please use your employee email address to login.

e.g., LastName_FirstName@sac.edu,
LastName_FirstName@sccollege.edu or
LastName_FirstName@rsccd.edu

Single Sign-On FAQs

What is Single Sign-On (SSO)? How will SSO benefit me?

I am receiving an error saying "Incorrect user ID or password. Type the correct user ID and password, and try again."

New Students

I have NOT received my username or login credentials.

I have received my username and login credentials, but I'm still unable to login.

When I login to Office 365 or Outlook, I receive an error saying: "Something went wrong, Please try again later" or "<your username> can't be found".

When I login to Canvas, I receive a message saying "Failed to login. Error: could not find an account."

General Student Questions

What student applications are going to be using SSO authentication?

I have questions about enrollment through California Virtual Campus (CVC). Where can I get help?

As a student, who should I contact with questions?

What information will I need to begin using SSO?

Where can I find my Single Sign-On username and employee email address?

How do I reset my password?

What staff & faculty applications will be using SSO authentication?

As an employee, who should I contact with questions?

I am both an employee and a student. What email address should I use to login?